I have travelled recently to New Delhi, Philadelphia & Calcutta by air and I hope that this report of my experiences will be useful to anyone who is planning a journey by air.
As regards travel insurance, I used M J Fish who also provide my car insurance. It seems they cater for disabled people, & they arranged my insurance over the phone.
I flew British Airways on all the journeys so I went via their terminal, Terminal 4, at London Heathrow. I travelled alone. I informed BA that I was disabled, travelling alone, needed an aisle seat, got from them a Customer Services fone number. Further, I asked BA to provide me with a wheelchair+assistant so that once in the terminal building, I would avoid the long walk from the taxi into the aircraft, & so that someone else could carry the luggage.
I arranged a taxi, informing them of my disability and needed help with luggage, then just before leaving home, fone Customer Services at Terminal 4 to inform them I would be arriving in (say) an hour's time, confirmed at which gate, i.e. entrance/exit, in Terminal 4 I should be dropped off ... & the holiday began
There is a ramped pavement at gate 4 at Terminal 4 so getting out of the far-side of the taxi onto the road was not a problem.
The assistant helped me into the wheelchair, and also took the luggage in a trolley, to the check-in counter, where I requested the aisle seat. The assistant took my passport & ticket &
looked after those until the "authorities" - check-in staff, security, airline staff - no longer needed them, ditto for the boarding-pass, luggage deposited, cabin luggage kept by the assistant, then from check-in, thru Passport Control, thru Security, where I, on account of the wheelchair, did not go thru the X-ray scanner but still was body-searched while remaining
seated in the chair, then to a small departure lounge for people with "special needs", e.g. unaccompanied children, elderly people, infirm/disabled, where I remained until the time came for boarding.
I went thru the duty-free shop, seated in the chair, & pushed by the assistant. The shop has
fairly wide aisles, & wherever necessary, the assistant got things for me to look at.
Then near departure time, the assistant returned to the lounge, took me + hand-luggage to the departure gate. We boarded first, I remained in the chair as we went from the departure gate down a tunnel to the aircraft door. There, 2 people lifted me out of the chair, 1 lifting up my shoulders, the other my knees. I weigh about 11 stone, I am about 5' 10" tall. I was then put into a small "aisle" wheelchair & either the assistant or an airline steward pushed me to my seat into which I was lifted, again 2 people, etc. & there I remained until it was time to disembark at the other end. I neither ate nor drank anything during the flight, & thanks to this, & also not having eaten or drunk anything for the previous 24 hours, I did not need to use the toilet. In fact, I just dozed so that on arrival, I did not have jet lag. Surprisingly, I was rather hungry ...
In order to disembark, I had to wait for the other passengers to leave, then I was lifted from the seat into the "aisle" wheelchair, taken to the entrance of the plane.
I was then taken thru Immigration, my luggage was collected, taken thru Customs, & ... I was there!
My trip, from Delhi to Calcutta, was my favourite 'cos I am Calcutta-born, I have family there, & in spite of Calcutta's faults - & it has many - I felt like I was coming home.
Kinda strange tho'. Whenever I returned, it was either gray or cold, sometimes both. But it didn't matter. I have family there & I have my life here. & it's good to be back.
I do not know if it's fate but my returns to the UK were always in the early morning when all the shops were closed & after 24 hours without food, I was ravenous!
Jurek Pinches